Shipping policy

Last updated: September 2026

Thank you for shopping with Lucky Hand. This policy explains how and when your order is processed and delivered.

We currently ship within the United States only. We are not able to accept orders to other destinations at this time.

Orders are processed within 1–3 business days, Monday through Friday, excluding holidays. Orders placed after business hours or on weekends begin processing on the next business day. When your order ships, tracking information is emailed to you so you can follow your package.

After processing, standard delivery within the United States typically takes 7–10 business days. Including processing, most orders arrive within approximately 8–13 business days of being placed. All orders are shipped directly by our manufacturing partners, which is reflected in the timeframes above. Deliveries within the United States are handled by USPS. Some of our production partners are located outside the United States. Your parcel is handed over to USPS inside the country for the final delivery, and the timeframes above already account for this. Delivery timeframes are estimates and are not guaranteed. Delays may occasionally occur because of carrier issues, weather, holidays, or periods of high order volume.

Free standard shipping is available on all U.S. orders. The available shipping option, any applicable taxes, and the final order total are shown at checkout before payment.

When your order ships, we will email you a USPS tracking number. It starts showing movement once the parcel enters the USPS network, which can take 24–72 hours after the shipping label is created. If you have not received tracking information within 5 business days of placing your order, please check your spam folder and then contact us.

If your tracking shows no movement for an extended period, or your package is marked delivered but not received, please contact us at info@luckyhand.store with your order number. We will work with the applicable fulfillment or shipping partner to investigate the delivery. See the section Orders That Do Not Arrive in our Return & Refund Policy for what happens if the package cannot be located. Please allow the full estimated delivery window to elapse before reporting a package as lost, unless the carrier has confirmed a problem earlier.

Please double-check your shipping address at checkout. Contact us as soon as possible if you need to change your address. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

If a package is returned because of an incorrect or incomplete address, we will contact you to arrange the next step. A reshipment is the only case in which a delivery charge can apply, and we will tell you the amount before sending anything.

For shipping questions, contact info@luckyhand.store. You can also call +1 484 510 1203 and leave a message with your order number and email address, and we will reply by email, Monday through Friday.