FAQs

Frequently Asked Questions

Last updated: August 2026

What is the Lucky Hand system?

Every piece belongs to one of four lines, each tied to one intention: Move (rings) for what you’re beginning, Hold (necklaces) for what you’re protecting, Anchor (bracelets) for what keeps you steady, and Hear (earrings) for what you’re ready to hear. You choose the piece that fits your day, not just your outfit.

What are your pieces made of?

It depends on the piece — we state the materials in every product description, so please check the individual product page for the piece you are buying.

Across the range you will find 925 sterling silver, 14K and 18K gold plating applied over a sterling silver, stainless steel or brass base, eco-brass, and white-gold-tone plating over an eco-brass base. Stones include moissanite, cubic zirconia, natural stones, and shell pearls.

“Gold plated” means a layer of gold applied over a base metal — it is not solid gold. “Shell pearl” means a pearl made from the shell of a mollusc rather than a natural or cultured pearl. Pieces made with natural stones, shell pearls or wood vary slightly from one to the next, which is part of their character.

Where do you ship?

We currently ship within the United States only.

How long does shipping take?

Orders are processed within 1–3 business days. After processing, estimated delivery is 7–10 business days within the United States.

All orders are shipped directly by our manufacturing partners, which is reflected in these timeframes. Delivery estimates are not guaranteed and may be affected by carrier delays or high-volume periods. See our Shipping Policy for full details.

Do you offer free shipping?

Free standard shipping is available on all U.S. orders. The applicable shipping option, taxes and total amount are shown at checkout before payment.

Who delivers my order?

Deliveries within the United States are handled by USPS.

How do I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can also use our Track Order page. Your tracking number is a USPS number. It starts showing movement once the parcel enters the USPS network, which can be several days after you receive the number, so an unchanged status in the first days is normal. If you haven’t received tracking within 5 business days, check your spam folder and then email us.

Can I cancel my order?

Yes, at any time before it ships, for a full refund. Email info@luckyhand.store with your order number and “CANCEL” in the subject line. Orders are processed within 1–3 business days, so please contact us quickly.

What is your return policy?

You can request a return within 30 days of delivery, for any reason, including simply changing your mind. Email us at info@luckyhand.store with your order number and we will confirm within 1 to 2 business days.

You do not need to ship the item back. Once your request is approved we issue the refund and you keep the piece. Because nothing is shipped back to us, the policy covers every product we sell, including earrings for pierced ears. The only exception is items marked “final sale” at the time of purchase.

We do not charge restocking fees.

Full terms are on our Return & Refund Policy page.

Who pays for return shipping?

Nobody. We do not ask you to send the item back, so you are never charged for return shipping.

What if my item arrives damaged or is not what I ordered?

Contact us within 5 days of delivery with your order number and a clear photo showing the issue. We will send a replacement at no cost to you, or refund you instead if you prefer. Say which you would like in the same email.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and the digital wallets shown at checkout, including Shop Pay, Apple Pay and Google Pay. Card payments are processed securely by Shopify Payments. Charges appear on your statement as LUCKYHAND.

I have a problem with a charge. What should I do?

Email info@luckyhand.store with your order number before contacting your bank. We resolve most issues within 1–2 business days, and a direct refund is faster than a bank dispute.

How do I care for my jewelry?

Keep your pieces dry and store them separately to avoid scratches. Remove jewelry before showering, swimming, or exercising, and gently wipe with a soft cloth after wearing to keep it looking its best.