Frequently Asked Questions
What is the Lucky Hand system?
Every piece belongs to one of four lines, each tied to one intention: Move (rings) for what you’re beginning, Hold (necklaces) for what you’re protecting, Anchor (bracelets) for what keeps you steady, and Hear (earrings) for what you’re ready to hear. You choose the piece that fits your day, not just your outfit.
What are your pieces made of?
Our jewelry is made in sterling silver and gold vermeil. Each piece is designed to be worn daily.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery within the United States and Europe typically takes 3–7 business days after processing. See our Shipping Policy for full details.
Do you offer free shipping?
Yes — orders over $75 qualify for free standard shipping within the United States.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can also use our Track Order page.
What is your return policy?
You can request a return within 30 days of delivery for unworn items in original packaging. Defective or damaged items are replaced at no cost. See our Return & Refund Policy for details.
How do I care for my jewelry?
Keep your pieces dry and store them separately to avoid scratches. Remove jewelry before showering, swimming, or exercising, and gently wipe with a soft cloth after wearing to keep it looking its best.
Still have questions?
Email us at info@luckyhand.store and we’ll respond within 1–2 business days.