Refund policy

Return & Refund Policy

Last updated: September 2026

We want you to love what you wear. If something isn't right, we're here to help.

Order Cancellation

You may cancel your order for a full refund at any time before it has been shipped. To cancel, email us at info@luckyhand.store with your order number and the word "CANCEL" in the subject line. Orders are processed within 1–3 business days, so please contact us as soon as possible. Once an order has shipped it can no longer be cancelled, but it may be returned under the terms below.

Return Window

You may request a return within 30 days of the delivery date, for any reason. This includes simply changing your mind — you do not need to explain why the piece wasn't right for you.

You Do Not Need to Ship the Item Back

We do not ask you to return your item. Once your request is approved, we issue your refund and you keep the piece. You are never charged for return shipping.

Because nothing is shipped back to us, this policy covers every product we sell, including earrings for pierced ears.

How to Request a Return

You can start a return in either of two ways. Email us at info@luckyhand.store with your order number, or call us at +1 484 510 1203 and leave a message with your order number and email address. Our phone line takes messages 24 hours a day and we answer them by email, so email is the faster route. Either way your request is handled the same way. Our full contact details are on our Contact page.

We respond within 1–2 business days to confirm your refund. On higher-value orders we may ask for a photo of the item as received; this is a routine check and does not affect your eligibility.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of confirmation. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

All U.S. orders ship free, so there are no shipping charges to refund.

We do not charge restocking fees.

Defective, Damaged or Incorrect Items

If your item arrives defective, is damaged in transit, or is not the item you ordered, we will replace it at no cost to you. Please contact us within 5 days of delivery with your order number and a clear photo showing the issue, and we will arrange a replacement right away. If you would rather have a refund than a replacement, say so in the same email. The 5-day window applies to the free replacement only. It does not limit your right to a refund, which runs for the full 30 days described above and needs no reason.

Orders That Do Not Arrive

If your order has not arrived, or tracking shows it as delivered but you have not received it, email us at info@luckyhand.store with your order number. Please allow the full estimated delivery window to pass first, unless the carrier has already confirmed a problem.

We will check the delivery with the carrier and our shipping partner and give you an answer within 5 business days of your email. If the package cannot be located, you choose between a replacement at no cost to you or a full refund to your original payment method. Refunds are issued within 5–10 business days of that decision.

The 30-day return window described above runs from the delivery date. Where no delivery took place, that window does not apply and this section governs instead.

Exchanges

We do not process exchanges directly. If you would like a different piece, request a refund following the steps above and place a new order for the item you want.

Non-Returnable Items

Items marked "final sale" at the time of purchase are not eligible for return. Everything else in our catalog is covered by this policy.

Payment Disputes

If you have a problem with a charge, please contact us first at info@luckyhand.store. We resolve the large majority of issues within 1–2 business days, and a direct refund is almost always faster than a bank dispute.

If you do not recognize a charge on your statement, please note that charges from this store appear as LUCKYHAND. If you have already opened a dispute with your bank or card issuer, contact us with your order number so we can supply the carrier tracking, delivery confirmation and order records needed to resolve it.

Questions

Contact us at info@luckyhand.store, or call +1 484 510 1203 and leave a message. We respond to email within 1–2 business days, Monday to Friday, and we answer phone messages by email as well. You can also reach us through our Contact page.