Contact

Contact Us

We’d love to hear from you. Whether you have a question about your order, our pieces, or the Lucky Hand system, we’re here to help.

Customer Support

Email: info@luckyhand.store

Phone: +1 484 510 1203. Our phone line takes messages 24 hours a day. Leave your order number and email address and we will reply by email.

We respond to all messages within 1–2 business days (Monday to Friday).

Business Address

Northline Ventures LLC d/b/a Lucky Hand
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email support hours: Monday–Friday, 9:00 AM – 5:00 PM (Mountain Time). Email is the fastest way to reach us.

Order Questions

For questions about an existing order, please include your order number so we can help you faster. You can also check your order status on our Track Order page.

To cancel an order before it ships, email us with your order number and the word “CANCEL” in the subject line.

Problem With a Charge?

Charges from this store appear on your statement as LUCKYHAND. If you don’t recognize a charge or have a billing concern, email us before contacting your bank — we resolve most issues within 1–2 business days.